Returns & Exchanges

At Ivana Jewels, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your selection, we offer a 30-day return policy for a full refund or exchange on all unworn items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully place the jewelry in its original gift box and secure it inside a padded shipping envelope to ensure it arrives back to us in perfect condition.

• 3.
  Ship the Items

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Quality Review & Refund

  Once our team inspects the returned items, we will process your refund to the original payment method or ship your new exchange within 3-5 business days.